FAQs

1. How do I personalize my order at SurelySpecial?
   At SurelySpecial, personalizing your order is easy! Simply select the product you desire, and on the product page, you will find options for customization. Depending on the item, you can add names, initials, special dates, or even upload your own photos. Follow the instructions provided and proceed to checkout. Our team will take care of the rest to ensure your personalized product is crafted with precision and care.

2. What is the typical processing time for personalized orders?
   We understand that you're excited to receive your personalized items. Typically, our processing time for personalized orders is 1-2 business days. During busy periods or holidays, it may take a bit longer, but rest assured, we are working diligently to get your order ready as quickly as possible without compromising on quality.

3. Can I make changes to my order after it has been placed?
   Once an order is placed, our team begins processing it promptly. We can process changes to order up to 4 hours. Therefore, we will not be able to make changes to your order once the 4-hour deadline finishes. However, please contact our customer support team as soon as possible at support@surelyspecial.com with your #Order Number in subject line. We will do our best to accommodate your request, but please note that changes cannot be guaranteed once the processing has begun.

4. What is your return policy?
   We want you to be absolutely thrilled with your SurelySpecial purchase. If, for any reason, you are not satisfied with your personalized item, we offer a 30-day return window. The product must be in its original condition, undamaged, and unused. To initiate a return, please contact our customer support team at support@surelyspecial.com with your #Order Number in subject line. They will guide you through the return process and address any concerns you may have.

5. How long does shipping take?
   Shipping times may vary depending on your location and the shipping method selected. For domestic orders within the U.S., you can typically expect your personalized items to arrive within 3-7 business days. International shipping times may vary and can range from 7-21 business days. Once your order is shipped, you will receive a tracking number to keep you updated on its progress.

6. Do you offer international shipping?
   Yes, we do! We are pleased to offer international shipping to select countries. During the checkout process, you will be able to see if your location is eligible for international shipping. Please note that international orders may be subject to customs fees, duties, or taxes imposed by your country. Any additional charges are the responsibility of the customer.

7. What if I have a question or need assistance?
   We are here to help! If you have any questions, concerns, or need assistance with your SurelySpecial order, please don't hesitate to reach out to our friendly customer support team at support@surelyspecial.com. We are committed to providing exceptional customer service and ensuring that your experience with SurelySpecial is nothing short of delightful.

8. Does SurelySpecial offer free shipping?
   Yes! At SurelySpecial, we are proud to offer a Free Shipping Guarantee on All orders. We believe that our customers deserve not only exceptional products but also a seamless and enjoyable shopping experience without any additional shipping costs. There is no minimum purchase amount requirement

9. What if I have any issues with my order or shipment?
   We strive to provide a smooth and hassle-free shipping experience, but if you encounter any issues with your order or shipment, please don't hesitate to contact our customer support team at [insert contact information]. Our dedicated team will assist you in resolving any concerns or inquiries you may have.

Please note that the above FAQs are provided as general information. For specific details and more accurate answers, we recommend referring to our website or contacting our customer support team directly.